Documentation requests
Request available supplier or lot-specific records using the exact product, strength, lot, and order references when possible.
Contact Ameritides
Questions about documentation, access, or research procurement?
Support can help with account access, documentation requests, product availability, partner inquiries, and order questions. Include exact references whenever they are available.
Support routing
Start with the request type.
Choose the closest topic and provide the identifiers available to you. Support will route the request to the appropriate workflow.
Research access questions
Get help with account access, acknowledgement requirements, or the controlled research procurement process.
Partner inquiries
Ask about the Ameritides partner program, approval process, or controlled partner access.
Order support
Get help identifying an order, confirming catalog details, or routing a fulfillment-related question.
Prepare a support request
Give the team a clean starting point.
For documentation requests, include the product name, strength, lot number if available, and order reference. Do not include sensitive payment details.
Prefer to write directly? Email support@shopameritides.com.
Support intake
Submit the form to route your request securely to support@shopameritides.com. You will see a clear confirmation or delivery error before leaving the page.
Approved partner access
Interested in becoming a partner?
Review the partner program and its research-use obligations before starting an application.
